Advanced analytics

Response times, volumes and per-agent performance.

Numbers that help you decide

The WhatsLay analytics dashboard shows what is happening across your conversations, campaigns and team, so you know where you are improving and where you need to step in.

What it measures

**An overview** of messages and conversations.
**Response and resolution times** per agent, and SLA met or breached.
**Campaign and broadcast performance.**
**Automation flow and chatbot performance.**
**Smart reports**, ready to read.

Your data stays yours

Export reports as CSV to analyse them in any tool you like. Set the service levels that fit your business, and let the system measure them every hour.