Privacy Policy
Last Updated: [3-7-2026]
Welcome to Whatslay ("Whatslay", "we", "us", "our", or the "Platform").
This Privacy Policy explains how we collect, use, protect, and share personal data when you use whatslay.com or our related services, including WhatsApp conversation management, automation, customer management, reporting, and integrations.
By using the website or creating an account on the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
Legal Entity Name: [Company or Legal Entity Name]
Platform Name: Whatslay
Website: https://whatslay.com
Privacy Email: [privacy@whatslay.com]
Registered Address: [Full Legal Address]
Country: [Country Name]
2. Information We Collect
We may collect the following information when you use the Platform:
- Account information, including your name, email address, phone number, and company name.
- Subscription, billing, and payment information.
- Team member information, including names, email addresses, roles, permissions, and activity logs.
- Customer and conversation data added to or managed through the Platform, including names, phone numbers, messages, attachments, notes, and labels.
- Technical data, including IP address, browser type, operating system, login information, and usage data.
- Information you provide when contacting support or sending feedback or inquiries.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and provide Whatslay services.
- Provide conversation management, automation, CRM, reporting, and integration features.
- Process subscriptions, invoices, and payments.
- Provide customer and technical support.
- Improve Platform performance and develop new features and services.
- Protect the Platform and prevent fraud, misuse, or unauthorized access.
- Send operational notices relating to your account, security, or billing.
- Send marketing communications where you have given consent or where permitted by law.
- Comply with legal and regulatory obligations.
4. Your Customer and Conversation Data
When you use Whatslay to manage customer information or conversations, you or your organization will generally act as the Data Controller, while Whatslay acts as a Data Processor to the extent necessary to provide the services.
You are responsible for obtaining all required permissions and legal bases to process your customers' data and for complying with applicable WhatsApp, Meta, privacy, and communications laws.
5. How We Share Information
We do not sell your personal data.
We may share information where necessary with:
- Hosting, cloud infrastructure, cybersecurity, and security service providers.
- Payment and billing service providers.
- Email, customer support, analytics, and communication providers.
- WhatsApp, Meta, and third-party services that you choose to connect to the Platform.
- Governmental, regulatory, or judicial authorities where required by law.
- Other parties where you have given consent or instructed us to do so.
We require service providers to process information only to the extent necessary to provide their services.
6. Third-Party Services and Integrations
Whatslay may allow you to connect third-party services, such as e-commerce platforms, CRM systems, or analytics tools.
When you activate an integration, information may be shared with that third party according to your settings and its privacy policy. Whatslay is not responsible for the privacy or security practices of third-party services.
7. Data Retention
We retain personal data only for as long as necessary to provide the Platform, meet legal and contractual obligations, resolve disputes, and protect our rights.
After account closure or a valid deletion request, we will delete or anonymize data within a reasonable period unless continued retention is required by law.
Applicable retention period: [Example: 90 days after account closure, except for financial or legal records that must be retained for a longer period].
8. Data Security
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, alteration, disclosure, or misuse.
However, no internet transmission or electronic storage method is completely secure. You are responsible for safeguarding your account credentials and not sharing them with unauthorized persons.
9. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, remember preferences, improve performance, and understand how the Platform is used.
You may manage cookies through your browser settings. Disabling certain cookies may affect some website or Platform features.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access your personal data.
- Correct inaccurate or incomplete information.
- Request deletion of data where permitted by law.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a portable copy of your data, where applicable.
- Lodge a complaint with the relevant data protection authority.
To exercise your rights, please contact us at: [privacy@whatslay.com].
11. Marketing Communications
We may send communications about features, offers, and updates where you have given consent or where otherwise permitted by law.
You may opt out of marketing communications at any time through the unsubscribe link in the message or by contacting us directly.
12. Children's Privacy
Whatslay services are not intended for children or individuals below the minimum legal age required to use such services in their country.
We do not knowingly collect personal data from children. If you believe that a child has provided personal data without appropriate consent, please contact us.
13. International Data Transfers
Your information may be processed or stored on servers located outside your country of residence, depending on the locations of our infrastructure and service providers.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our services, legal requirements, or operational practices.
The updated version will be published on this page with a revised "Last Updated" date. Your continued use of Whatslay after the changes take effect means that you accept the updated policy, to the extent permitted by law.
15. Contact Us
For any privacy-related question or request, please contact us:
Email: [privacy@whatslay.com]
Website: https://whatslay.com