Flow automation

Design the journey once and let it run

Draw your conversation flow by dragging and dropping messages, questions, conditions and decisions on a visual canvas. Or ask the AI to build a first draft for you, then edit it however you like.

When a flow starts

• When a **WhatsApp message** arrives, with keyword matching: exact, contains, starts with, ends with, or a number check.
• When an **incoming webhook** arrives from another system.
• On **Instagram** events: direct messages, comments, story replies and mentions.

Ready-made steps

More than 80 step types, including:

• Interactive messages, lists and buttons.
• Waiting for the customer's reply, delays, and scheduling a later message.
• Business hours, with different handling outside them.
• The knowledge base, the AI agent, and a handoff to a person.
• HTTP requests and webhooks, Google Sheets and payment links.