Unified inbox

Every WhatsApp conversation in one place with assignment, tags and message status.

Every conversation on one screen

The WhatsLay inbox brings official WhatsApp (Cloud API) chats, numbers linked by QR code and Instagram direct messages into one list. Your team sees every customer and their latest messages without switching between phones and apps.

What your team gets

**Automatic assignment** to agents by round robin or to the least busy agent, with manual transfer at any time.
**Coloured tags and internal notes** to sort customers and share context across the team.
**Status for every message**: sent, delivered, read, or failed.
**Quick replies** in categories you can search, plus search inside a conversation.
**Every content type**: images, video, documents, audio, locations, templates, interactive messages and catalogue products, with reactions, edits and forwarding.