AI knowledge base

Replies built on your files, links and FAQs, with a handoff to a person when needed.

An assistant that knows your business

The knowledge base teaches your AI assistant what you know about your business: your policies, prices, products and the questions customers ask again and again. It then uses that knowledge to answer customers inside WhatsApp.

Sources you add yourself

**Files**: PDF, Word, TXT, CSV, JSON and Markdown.
**Links** from your website or help pages.
**Questions and answers** you write directly.
**Products and guidelines** that tell the assistant what to say and what to avoid.

Your choice of AI

Choose OpenAI, Gemini or DeepSeek, or run a model through Groq or Ollama. With local models you can switch on a strict mode that answers from the knowledge base only.

Inside your automation flows

The assistant works as a step in your conversation flows. It answers from the knowledge base, takes over as an AI agent, or hands the chat to a person when the customer needs one. The agent sees the whole conversation in the inbox.