---
title: "E\u002dCommerce"
description: "Transform your online store with automated customer support, order tracking, and personalized recommendations. Handle thousands of customer inquiries simultaneously while maintaining a personal touch."
url: "https://whatslay.com/en/industries/ecommerce"
lang: en
updated: "2026\u002d10\u002d13T12:12:18.000Z"
---

# E\-Commerce

## Overview

Transform your online store with automated customer support\, order tracking\, and personalized recommendations\. Handle thousands of customer inquiries simultaneously while maintaining a personal touch\.

## Benefits

- Automated order status updates
- Smart product recommendations
- Cart recovery automation

## Details

## Your store sells inside WhatsApp

Your customers already ask about prices, stock and order status on WhatsApp. WhatsLay turns those conversations into sales.

## How it helps

*   **Abandoned-cart recovery**, automatically, through the Salla integration.
*   **Products from your Meta catalogue**: one product or a whole list inside the chat.
*   **Payment links** through Stripe, PayPal or your own link, from inside the same flow.
*   **Instant answers** about prices, shipping and returns from the knowledge base.
*   **Campaigns** for offers and seasons to your existing customers.

## And your team is always ready

Hard questions reach a support agent with the whole conversation, so the customer never starts again.

Source: https://whatslay.com/en/industries/ecommerce