---
title: "AI knowledge base"
description: "Replies built on your files, links and FAQs, with a handoff to a person when needed."
url: "https://whatslay.com/en/features/ai\u002dknowledge\u002dbase"
lang: en
updated: "2026\u002d10\u002d13T12:12:18.000Z"
---

# AI knowledge base

## Overview

Replies built on your files\, links and FAQs\, with a handoff to a person when needed\.

## Details

## An assistant that knows your business

The knowledge base teaches your AI assistant what you know about your business: your policies, prices, products and the questions customers ask again and again. It then uses that knowledge to answer customers inside WhatsApp.

## Sources you add yourself

*   **Files**: PDF, Word, TXT, CSV, JSON and Markdown.
*   **Links** from your website or help pages.
*   **Questions and answers** you write directly.
*   **Products and guidelines** that tell the assistant what to say and what to avoid.

## Your choice of AI

Choose OpenAI, Gemini or DeepSeek, or run a model through Groq or Ollama. With local models you can switch on a strict mode that answers from the knowledge base only.

## Inside your automation flows

The assistant works as a step in your conversation flows. It answers from the knowledge base, takes over as an AI agent, or **hands the chat to a person** when the customer needs one. The agent sees the whole conversation in the inbox.

Source: https://whatslay.com/en/features/ai-knowledge-base